A Guide to Conflict Resolution
ISBN-978-1-49074-023-2 (HARD COVER)
Pine-Wave Energy: A Guide to Conflict Resolution provides a simplistic yet realistic guide to understanding and resolving conflict in normal day-to-day life, both with ourselves and others.
It is a tool to understanding perception within conflict, how emotions become the catalyst for conflict, communication styles, and personality types. It shares effective techniques regarding verbal and nonverbal communication. This is inclusive of the systematically developed QSC strategy for effective verbal communication that can be used in both personal and professional environments. It also introduces the basics of the dynamic technique known as the Fence. This technique has been developed over many years of studying human behavioral patterns by the author This technique integrates NLP (Neuro-Linguistic Programming) to assist in the control of one's personal space.
The book takes a logical approach and is a proactive guide aimed at resolving conflict prior to physical engagement whenever possible.
As a result of many years of research and teaching, Robert J. Norton shares his unique perspective into the art of conflict resolution. In this fresh perspective he offers a well-rounded approach on all things conflict and provides effective strategies for both personal and professional environments. As a result of the book and his many years of experience, Robert offers training for individuals and workplace environments in the fields of conflict management, self-protection and violence prevention. Robert is based in PEI, Canada but travels upon request.
"One of the best books I have ever read on the topic of verbal conflict and resolution.
I recommend it to everyone, regardless of their occupation or qualifications.”
– Chris Roberts (SAFE International Inc.)