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Conflict Management

"A journey to understanding, and managing conflict."

Conflict is an inevitable part of life, but how we respond to it can make all the difference. At Norton Arts, we empower individuals and organizations to navigate conflict with confidence and competence. Our Conflict Management module offers practical tools and strategies to effectively understand, address, and resolve conflicts in a way that promotes safety and growth. Our unique approach, which includes understanding violence, sets us apart from others.

Norton Arts central logo figure using the company colours of green, blue, and gold to represent growth, calm, and professionalism for conflict management and self-protection inclusive of the empowering approach to real-world self-defence training
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Understanding Confllict

Gain insights into the root causes of conflict and the different forms it can take. Learn to identify triggers and patterns that lead to escalation.

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Personal Safety

Prioritize your safety with practical techniques to maintain control and prevent harm during conflict situations.

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Personal Space Management

Discover the power of non-verbal cues and personal boundaries in managing and de-escalating conflicts before they escalate.

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Fight, Flight, Freeze, and Fawn

Explore the natural responses to conflict and stress. Understand how these instinctive reactions influence behaviour in ourselves and others.

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Verbal Engagement

(De-escalation Techniques)

Master the art of effective communication to defuse and guide conversations toward resolution through the dynamic QSC™ strategy.

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Safe Exit Strategies

Learn effective methods of identifying and utilizing safe exit strategies.

Benefits
“Participants will benefit from enhanced…”

  • Enhance Communication Skills:

    • Learn to express yourself clearly and listen actively, reducing the potential for misunderstandings.

  • Reduce Workplace Tension:

    • Empower teams with conflict resolution tools that decrease stress and increase productivity.

  • Strengthen Relationships:

    • Build trust and understanding by applying conflict management techniques to personal and professional interactions.

  • Boost Confidence:

    • Gain the skills to handle difficult situations with composure, turning potential conflicts into opportunities for growth.

  • Improve Emotional Intelligence:

    • Develop a deeper awareness of your own emotions and those of others, enabling more empathetic and effective communication.

  • Foster a Positive Culture:

    • Promote a culture of respect and collaboration, where conflicts are resolved constructively, contributing to a healthier environment.

Norton Arts logo inclusive of the slogan “Empowerment via Preparedness” and website address using the company colours of green, blue, and gold to represent growth, calm, and professionalism for conflict management and self-protection inclusive of the empowering approach to real-world self-defence training
Norton Arts introduction PDF for download the provides insight into the conflict management and self-protection inclusive of real-world self-defence training for organizations and individuals

“Ready to become empowered to manage conflict? Contact us to learn more”

What Our Clients Say

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CMHA Participants

"A very practical and informative program that was clearly presented with a professional and friendly demeanour. The material was very helpful with lots of great knowledge such as the 4 Fs, and understanding of violent stressors.

The de-escalation exercises and activities were practical and informative. Great content in digestible chunks and loved the emphasis on reality!"

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