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CODE OF CONDUCT / LEARNER AGREEMENT

This Code of Conduct outlines the expectations for all learners participating in Norton Arts training programs, including all A.S.P.I.R.E.™ programs and training services, online modules, in-person sessions, coaching elements, and all related learning activities.

By enrolling in any Norton Arts program, learners agree to the standards of behaviour, professionalism, and respect described in this document.

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1. PURPOSE OF THIS CODE

The purpose of this Code of Conduct is to:

  • Support a safe, respectful, and inclusive learning environment

  • Promote trauma-aware and person-centered interactions

  • Ensure professional behaviour during training

  • Protect the integrity of training materials and intellectual property

  • Clarify expectations for learners and organizations

This Code applies to all learners, whether enrolled individually or through an organizational license.

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2. RESPECTFUL BEHAVIOUR

Learners are expected to:

  • Treat all instructors and other learners with respect

  • Communicate politely and professionally

  • Honour diverse backgrounds, identities, experiences, and perspectives

  • Avoid discriminatory, harassing, or aggressive behaviour

  • Maintain confidentiality in discussions or reflective exercises

Any threatening, abusive, or harmful communication may result in removal from the program.

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3. TRAUMA-AWARE PARTICIPATION

Norton Arts maintains a trauma-aware learning environment. Learners agree to:

  • Engage at their own pace

  • Honour their own emotional boundaries

  • Use grounding and regulation strategies when needed

  • Reach out for support if overwhelmed

At no time will learners be pressured to disclose personal experiences or trauma.

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4. PROFESSIONAL CONDUCT DURING TRAINING

Learners must:

  • Use training materials for personal or assigned professional development only

  • Participate honestly in assessments and reflective activities

  • Avoid misrepresenting training completion or certification

  • Follow all instructions related to safety during in-person training

  • Communicate accommodation needs as early as possible

Organizations are responsible for ensuring their employees follow this Code when participating under a corporate license.

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5. PROHIBITED CONDUCT

The following actions are not permitted:

  • Sharing account access or passwords

  • Copying, distributing, or reproducing any course materials

  • Uploading Norton Arts content to external platforms

  • Using training materials to teach or coach others

  • Recording or distributing videos or live sessions without permission

  • Discriminatory, harassing, or harmful communication

  • Misuse of intellectual property

  • Any attempt to bypass seat licenses or organizational restrictions

Violation of these terms may result in termination of access without refund.

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6. CONFIDENTIALITY AND PRIVACY

Learners must:

  • Protect the confidentiality of other participants

  • Avoid sharing screenshots, personal stories, or reflections outside the learning environment

  • Respect privacy during both online and in-person components

  • Follow the Training Privacy & Data Policy at all times

Personal reflective submissions are treated confidentially and are not shared with employers unless explicit written permission is provided by the learner.

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7. SAFETY IN SELF-PROTECTION ACTIVITIES

For programs that include Self-Defence Essentials or physical demonstrations:

Learners agree to:

  • Participate only to their own physical ability

  • Follow instructor guidance and safety rules

  • Avoid applying techniques on others outside the structured training environment

  • Notify the instructor of injuries or limitations

  • Practice safely and responsibly

Safety is the top priority. Any unsafe behaviour will result in removal from the physical component.

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8. HONEST REPRESENTATION OF CERTIFICATION

Learners may:

  • State that they have completed A.S.P.I.R.E.™ training

  • List CPD hours on their résumé or professional portfolio

  • Present certificates to employers or HR for verification

Learners may not:

  • Claim to be certified to teach or deliver A.S.P.I.R.E.™ (whether or not future instructor certifications exist)

  • Represent completion of the program as conferring instructor-level authority

  • Use any A.S.P.I.R.E.™ content for coaching, consulting, instructional work, or professional training without a formal instructor license granted by Norton Arts

Certificates represent completion of training, not authorization to teach, certify others, deliver program content, or act as an instructor.

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9. COMMUNICATION WITH NORTON ARTS

Learners agree to communicate with Norton Arts in:

  • A respectful and professional manner

  • Good faith when seeking help or clarification

  • Accordance with the Complaints & Appeals Procedure, where applicable

Abusive or threatening communication will not be tolerated.

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10. COMPLIANCE WITH LICENSING TERMS

All learners must comply with:

  • Individual licensing restrictions

  • Organizational seat pack licensing

  • Annual organizational license terms

  • All intellectual property protections outlined in the Terms of Use

Non-compliance may result in account suspension, legal action, or revocation of access without refund.

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11. CONSEQUENCES OF CODE VIOLATIONS

If a learner violates this Code of Conduct:

  • Access may be suspended or terminated

  • Certificates may not be issued

  • Seat licenses may be revoked

  • Organizations may be notified if training was employer-funded

  • Refunds will not be provided

Serious violations (e.g., harassment, harmful behaviour, IP theft) may result in permanent removal from all Norton Arts programs.

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12. AGREEMENT TO THIS CODE

By participating in any Norton Arts training program, learners acknowledge and agree to this Code of Conduct / Learner Agreement. Continued access to the Services constitutes acceptance of all terms listed above.

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