TRAINING PRIVACY & DATA POLICY

This Training Privacy & Data Policy explains how Norton Arts collects, uses, stores, and protects personal information related to participation in any Norton Arts training program, including all A.S.P.I.R.E.™ programs and training services, Self-Paced Programs, Coaching Modules, Workshops, or any related learning resources. This policy applies to all registered learners, organizational clients, and any individual granted access to Norton Arts training materials.

This policy works in addition to the general Privacy Policy on our website. Where there is overlap, this Training Privacy & Data Policy governs all matters related specifically to training participation and learner data.

1. INFORMATION WE COLLECT FOR TRAINING PURPOSES

When you enroll in a Norton Arts training program, we may collect the following information:

Personal Information: Name, email address, phone number, organization, role or job title.
Account Information: Login details, membership status, course purchases.
Learning Data: Module progress, completion status, quiz scores, reflection submissions, workbook uploads, and training activity logs.
Certificate Data: CPD hours earned, date of completion, certification ID.
Technical Data: Device type, browser type, IP address, and platform usage information for performance and security purposes.
Communication Records: Emails, messages, or inquiries related to training support, clarifications, or coaching sessions.

We collect this information to facilitate your learning experience and to support your professional development and training outcomes.

2. HOW WE USE LEARNER INFORMATION

Learner information is used for the following purposes:

To provide access to training modules and learning materials.
To track course progress and verify completion.
To issue certificates and CPD documentation.
To support organizational reporting when training is purchased on behalf of staff.
To provide administrative updates, reminders, or support regarding the training.
To improve the structure, content, and delivery of Norton Arts training programs.
To fulfill our contractual obligations to organizations who license training or purchase seat packs.

We do not sell, rent, or exchange learner information with any third parties.

3. ORGANIZATIONAL CLIENT REPORTING

If your training has been provided through an organizational license or seat pack, your employer or designated HR representative may receive:

Completion status
Module progress
CPD hours earned
Certification verification
Attendance or submission records (when relevant)

No personal reflections, workbook notes, trauma-related disclosures, or private coaching details are ever shared unless explicit written permission is given by the learner.

4. HOW WE STORE AND PROTECT TRAINING DATA

Norton Arts is committed to safeguarding all learner information. We employ:

Secure servers and encrypted storage
Password-protected access
Role-based platform permissions
Regular system updates
Limited administrative access
Secure backup procedures
Compliance with Canadian Personal Information Protection and Electronic Documents Act (PIPEDA)

All training data is stored through trusted third-party providers such as Wix, secure cloud storage, and other professionally managed services that meet international security standards.

5. DATA RETENTION

Training data is retained for the following purposes:

Certificate verification
Organizational reporting
Accreditation and quality assurance
Learner support
Recordkeeping requirements for CPD compliance

We retain learner records for up to seven (7) years unless otherwise required by law or requested by the learner (see Section 7).

6. ACCESS TO YOUR TRAINING DATA

You may request access to your training records at any time, including:

Module completion
Certificate history
Progress logs
Personal information associated with your account

Requests can be made by contacting robert@nortonarts.org.
We will respond within 14 business days.

7. CORRECTION OR DELETION OF TRAINING DATA

Learners may request the correction of inaccuracies or the deletion of their training data. Please note:

Deleting data may remove your ability to access certificates or proof of completion.
Deletion requests may not be accepted if the training was funded by an employer or required for compliance.
We may retain certain records for legal, audit, or CPD verification purposes.

8. CONFIDENTIALITY OF REFLECTIONS AND SUBMISSIONS

Personal reflections submitted as part of training activities remain confidential unless:

Required for certificate verification
Requested by the learner for external purposes
Required by law
Safety concerns necessitate disclosure

Norton Arts will never disclose personal reflections to an employer or third party without written consent.

9. THIRD-PARTY SERVICES

Training may involve third-party platforms such as:

Wix Learning Management
Secure cloud storage
Payment processors
Video hosting services
Email automation systems

These providers have their own privacy policies and meet international data protection standards.

10. TRAINING MEMBERSHIP ACCOUNTS

Learners must maintain the confidentiality of their login credentials. Sharing accounts, workbooks, program access, or copyrighted materials with other individuals or organizations is strictly prohibited.

11. POLICY UPDATES

We may update this Training Privacy & Data Policy to reflect changes in our programs, legal requirements, or industry standards. Updates will be posted on this page with a revised “Last Updated” date.

Continued use of the training platform after any changes constitutes acceptance of the updated policy.

12. CONTACT INFORMATION

For any questions, concerns, or requests regarding this Training Privacy & Data Policy, please contact:

Norton Arts
Email: robert@nortonarts.org
Website: www.nortonarts.org